How do I get a laundry bag?

The first time you do laundry with us, your clothes will be returned in your personal laundry bag. This bag is yours to use and keep. Each time we receive laundry in your bag, we will know it's from you. Please don't give your laundry bag to someone else or we may mistakenly charge your account. If we notice that your bag is getting worn, we will replace it automatically for you.

Do you guarantee the service delivery date?

We do our best to ensure that your orders are returned on time. However, we want to ensure that each customer receives excellent service and that each order is processed properly.  Therefore, there may be times when a customer’s order is slightly delayed.

If I have a wash & fold order that weighs only 5 pounds, and some dry cleaning, will I be charged the full $15.00 minimum wash & fold charge?

Yes, the minimum charge of $15.00 does apply to just your wash & fold. We wash each of our customer's clothing separately. We separate the colors from the whites and wash them in two loads. Unfortunately, this is a service that we cannot provide for under $15.00, regardless of any dry cleaning that is included with the order.

How much does my laundry weigh?

Our average order is 15 to 20 pounds. That is about two weeks worth of dirty laundry. A full hamper is about 20 pounds. If it is overflowing, it's about 30 pounds. If you have a scale at home, you can weigh yourself and then weigh yourself holding your laundry and the difference is the approximate weight.

I have some special requirements, what do I need to do?

Would you like us to use fabric softer, dry your clothes on low, use bleach or provide other special service? No problem, just enter your requirements into your profile and we'll follow your instructions. We may charge a small fee for some of these services. You can send us an email if you have a question about a specific request.

How do I pay for the service?

As soon as your order is picked up you will receive an email or text detailing your items and requesting payment. Simply login to the website, select your order and pay with your credit card. If you select the convenient automatic payment option, we will automatically charge your card for all future orders. Please make payments promptly so we can ensure your order gets returned on time.

What if I don't pay?

If we don't receive payment within 30 days, your clothing will be donated to charity. Setting up automatic payment can help prevent this.

What if I don't have Internet access?

If you don't have Internet access, you can call our support center and we will process your order over the telephone.

What if I don't have a credit card?

Currently The Laundry Bag only accepts payment with Credit Card.

Do I have to be there when my order is delivered?

No.  The Laundry Bag driver will return the order to the specified location.

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